Common Questions

Answers to common questions

Teacher functions on portal
If a teacher is not seeing certain functions on his/her portal menu, the portal administrator has not yet authorized the teacher to have the function. To do...
Sat, Sep 7, 2019 at 9:03 AM
New Faculty are not showing up on the portal user list
When faculty are new, you need to create portal credentials for them. They will show up on the list after that! From the portal, go to Website=>User...
Mon, Sep 9, 2019 at 3:49 PM
New students are not showing up in my class
Sometimes a new student is scheduled in a class but the new student doesn't show up in assignments. It may confuse the teacher, because he/she thinks t...
Sat, Sep 7, 2019 at 9:12 AM
Teachers need to share gradebooks/classes
In order for teachers to share classes for grading and attendance, you must give each teacher the role of "Principal". The Principal role simply a...
Mon, Jan 4, 2021 at 2:06 PM
Transferring a student to a different class
If you need to move a student from one class to another (ex: Advanced Algebra to regular Algebra) and need to move the graded assignments as well,  first go...
Mon, Nov 2, 2020 at 11:47 AM
Email Report Cards to Parents
You can email each term's report cards to your parents. Please refer to the Portal User Manual - Page 292     Portal User Manual
Tue, Nov 19, 2019 at 3:16 PM
Users not receiving email from Achieve
First,  make sure your email server's spf record includes the Achieve IP address. See https://achieve-technology.freshdesk.com/a/solutions/articles/480...
Thu, Oct 22, 2020 at 9:32 AM
Admin Assist - Custom Menus for Portal Administrators
Watch this video to learn how to build custom menus for your portal administrators
Wed, Dec 30, 2020 at 11:37 AM